Refund Policy

This policy applies to payments for KATZ digital training access (R30/month or R300/year including VAT) processed by Yoco.

How to cancel

Yoco charges once per month or year. There is no automatic card debit. Access already paid stays until the paid period ends. To stop further payments, simply do not pay again. Email katzcrouch26@gmail.com from the account email if you need help.

When we refund

• The payment was taken in error, duplicated, or the wrong amount was charged.
• Payment succeeded but we did not grant access within one hour and we cannot restore it promptly.
• You request a refund within 7 days of first payment and you have not used the product (no practice sessions, labs, or mock exams on that account).
• A refund is required by the Consumer Protection Act or other South African law that we cannot exclude.

When we do not refund

• You used the study tools and then changed your mind after the 7-day unused window.
• You did not pass a CompTIA, ICDL, or other real-world exam. We do not sell exam results.
• Optional extra / tip payments. Those are voluntary, not a charity donation, and not refundable except for error or duplicate charge.
• Chargebacks opened without first writing to us; we will still review the facts.

How refunds are paid

Approved refunds go back on the original Yoco method. We aim to instruct the refund within 5 business days of approval. The bank or card scheme may take longer to show the credit.

Ask for a refund: katzcrouch26@gmail.com. Include the account email, approximate payment time, and Yoco reference if you have it.

Related: Terms · Shipping & delivery.